- People experienced significant mental and emotional health impacts, including increased stress, anxiety and hyper-vigilance. Some of these impacts still persist today, including among children and youth.
- Supports like friends, family and neighbours played an important role in the recovery. However, this was not universal and many residents experienced the negative effects of isolation on their mental health and financial resiliency.
- There were short-term and long-term financial impacts, especially as a result of the cascading impacts of the economic recession, the COVID-19 pandemic, and the hailstorm.
- Accessing insurance was complex and complicated. Residents experienced a wide variety of challenges such as high deductibles and premiums, depreciation, insufficient coverage, and communication issues. Insurance policies were hard to understand, especially for community members who spoke English as a second language.
- Study participants wanted more support from the government, including ongoing subsidies for hail-resistant upgrades and financial assistance to buffer the limitations of insurance coverage. They called for community voices to be included and centered in disaster resilience conversations.




